Privacy Policy

1. Introduction

At IRASTO Weight Loss, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services. By accessing our website or participating in our weight loss programs, you agree to the practices outlined in this policy.

We are dedicated to maintaining the confidentiality and integrity of your information, ensuring it is used only for the purposes stated in this policy and handled in compliance with applicable data protection laws. If you have any questions or concerns regarding this policy, please feel free to contact us.

2. Information We Collect

When you use the IRASTO Weight Loss website or enroll in our programs, we collect the following types of information to provide you with personalized services:

Personal Information:

We may collect and store the following personal details:

Name
Email address
Phone number
Mailing address
Date of birth
Gender
Medical history and health information (e.g., conditions like diabetes, PCOS, thyroid disorders, fitness levels)
Payment information (e.g., credit card details, transaction data)

This information helps us tailor our weight loss programs and communicate with you effectively.

Non-Personal Information:

We may also collect non-personal data automatically when you interact with our website, including:

Usage data: Pages visited, time spent on the site, and other interaction details.
Device information: IP address, browser type, operating system, and device type.
Cookies: Small files stored on your device that help enhance your browsing experience and allow us to personalize content.

By providing this information, you consent to its collection, storage, and use in accordance with this Privacy Policy.

3. How We Use Your Information

At IRASTO Weight Loss, we use the personal and non-personal information we collect to provide you with a tailored, high-quality experience. Specifically, your information is used for the following purposes:

Personalized Program Development:

To create customized weight loss plans based on your medical history, health goals, and preferences.
To adjust and monitor your progress during the program, ensuring safe and effective results.

Communication:

To communicate important updates about your program, schedule appointments, and provide feedback.
To send reminders, relevant tips, and notifications to keep you engaged and on track with your weight loss journey.

Service Improvement:

To analyze how users interact with our website and services, allowing us to enhance the user experience and improve our offerings.
To gather feedback and understand the effectiveness of our programs to make data-driven improvements.

Payment Processing:

To securely process payments for our programs and services.

Marketing and Promotions (with your consent):

To send promotional materials, special offers, and other communications that may be relevant to your interests. You can opt-out of marketing communications at any time.

Your data will only be used for these purposes and will be handled in a manner that protects your privacy. We do not share your personal information with third parties, except when necessary to deliver our services or as required by law.

4. Data Sharing and Disclosure

At IRASTO Weight Loss, we take your privacy seriously and limit the sharing of your personal data to only what is necessary for the provision of our services. Your information may be shared with third parties under the following circumstances:

1. Healthcare Professionals:

We may share your medical information with healthcare professionals, such as nutritionists, physicians, or fitness trainers involved in delivering personalized weight loss programs. This allows us to provide you with tailored guidance and support based on your health needs.

2. Payment Processors:

Your payment details (e.g., credit card information) will be shared with secure third-party payment processors to complete transactions. We ensure these processors comply with strict security standards to protect your financial information.

3. Service Providers:

We may share non-personal data with third-party service providers who help us maintain our website, analyze user interactions, or improve our services. These providers are only given access to the data they need to perform their functions and are required to keep your information confidential.

4. Legal Obligations:

We may be required to disclose your personal information if mandated by law, such as in response to legal processes, court orders, or government regulations. We will comply with legal requests while ensuring the security and privacy of your information.

5. Business Transfers:

In the event of a merger, acquisition, or sale of our business, your data may be transferred as part of the transaction. We will notify you of any changes to the ownership or use of your personal information.

We do not sell or rent your personal information to third parties for marketing purposes. Any data shared with third parties will be handled in accordance with this Privacy Policy and applicable data protection laws.

5. Data Security

At IRASTO Weight Loss, we are committed to ensuring the security and confidentiality of your personal information. We use a variety of industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Here’s how we safeguard your information:

1. Encryption:

All sensitive data, including personal details and payment information, is encrypted using Secure Socket Layer (SSL) technology during transmission. This ensures that your data is securely transmitted between your device and our servers.

2. Secure Servers:

Your data is stored on secure servers that are protected by firewalls and monitored for unauthorized access. These servers are located in facilities with physical and digital security measures to prevent breaches.

3. Access Control:

Access to your personal data is restricted to authorized personnel only. Our team members and third-party service providers who handle your information are required to follow strict confidentiality agreements and adhere to data protection protocols.

4. Regular Security Audits:

We conduct regular audits of our security systems and practices to identify and address potential vulnerabilities. This helps us maintain a high level of protection for your data.

5. Data Retention:

We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

While we strive to use the most effective security measures, no method of data transmission over the internet or method of electronic storage is 100% secure. However, we take all reasonable precautions to protect your information.

If you have any concerns about the security of your data, please contact us.

6. Cookies and Tracking Technologies

IRASTO Weight Loss uses cookies and other tracking technologies to enhance your experience on our website and improve the services we provide. Below is an overview of how we use these technologies:

1. Cookies:

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, improve site functionality, and provide a more personalized experience. We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly, such as enabling secure login and maintaining session details.
Performance Cookies: Help us understand how visitors use our website by tracking metrics like pages visited and time spent on the site. This data helps us improve site performance.
Functional Cookies: Allow us to remember your preferences (e.g., language settings) and personalize your experience.
Marketing Cookies: These track your browsing activity and help us deliver relevant ads or promotions, with your consent.

2. Tracking Pixels and Web Beacons:

We use tracking pixels (also known as web beacons) in our emails and on our website to understand user behavior. These technologies allow us to see whether an email was opened or whether specific actions were taken on our site, helping us improve our marketing efforts and content relevance.

3. Third-Party Analytics:

We may use third-party analytics tools, such as Google Analytics, to gather and analyze information about website traffic and user interactions. These tools use cookies to collect anonymous data, which helps us improve our services.

4. Managing Cookies:

You have the option to accept or reject cookies when you first visit our site. Most web browsers allow you to control cookies through the settings. You can remove or disable cookies in your browser, but doing so may affect your ability to use certain features of our website.

By using our website, you consent to the use of cookies and tracking technologies as outlined in this policy. You can always manage your cookie preferences by adjusting your browser settings or using our cookie consent tool. For more information, please refer to our Cookie Policy.

7. User Rights

At IRASTO Weight Loss, we respect your privacy and provide you with control over your personal information. Under applicable data protection laws, you have the following rights regarding your data:

1. Right to Access:

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with details about the data we have collected and how it is being used.

2. Right to Rectification:

If the personal information we have about you is inaccurate or incomplete, you have the right to request corrections or updates. We encourage you to notify us of any changes to ensure the accuracy of your data.

3. Right to Deletion (Right to be Forgotten):

You may request that we delete your personal information, provided it is no longer needed for the purposes it was collected, or if you withdraw your consent. Please note that in some cases, legal obligations may prevent us from fully deleting certain data.

4. Right to Restrict Processing:

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its use.

5. Right to Data Portability:

You can request a copy of your personal data in a structured, commonly used format, allowing you to transfer the data to another service provider where feasible.

6. Right to Object:

You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. If you choose to opt out of marketing communications, you can do so at any time.

7. Right to Withdraw Consent:

If we are processing your data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the legality of any data processing that occurred before the withdrawal.

How to Exercise Your Rights:

To exercise any of these rights, please contact us via email at info@irastoweightloss.com. We may require you to verify your identity before proceeding with your request to ensure your data's security.
We aim to respond to all requests within 30 days. In some cases, we may extend this period if necessary, but we will notify you if additional time is required.

We are committed to ensuring that your personal data is handled with transparency and that you have full control over how your information is managed.

8. Data Retention

At IRASTO Weight Loss, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period for your data depends on the following factors:

1. Program Participation:

We retain your personal information for the duration of your participation in our weight loss programs. This allows us to monitor your progress and provide ongoing support.

2. Legal and Regulatory Obligations:

Certain data may be retained for a longer period if required by legal or regulatory obligations, such as financial records for tax purposes or compliance with government regulations.

3. Service Improvement and Analytics:

We may retain non-personal data, such as usage data, for analytical and service improvement purposes. This data is typically anonymized and does not identify you directly.

4. Retention After Program Completion:

After you have completed your program, we may retain your personal data for a limited time to provide follow-up support, handle inquiries, or offer relevant future services. You can request that we delete your data sooner if you prefer.

5. Criteria for Determining Retention Periods:

The length of time we retain your data is determined by factors such as:

The nature of the data collected (e.g., medical history or contact details).
The purpose for collecting the data.
The need to comply with legal, regulatory, or contractual obligations.
Your preferences or requests for data deletion.

Once the retention period has expired, we will securely delete, anonymize, or archive your personal data in accordance with applicable data protection laws.

If you have any questions regarding our data retention policies or wish to request data deletion, please contact us at info@irastoweightloss.com.

9. Third-Party Links

The IRASTO Weight Loss website may contain links to third-party websites or services that are not operated or controlled by us. These links are provided for your convenience and reference only.

Please be aware that once you click on a third-party link and leave our website, we have no control over the content, privacy policies, or practices of these external sites. We are not responsible for the protection and privacy of any information you provide while visiting such sites, and these sites are not governed by this Privacy Policy.

We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your personal information.

If you have any concerns about third-party links on our site, feel free to contact us for further clarification.

10. Children's Privacy

The services offered by IRASTO Weight Loss are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from individuals under 18 years old. If you are under 18, please do not use our website or services without the involvement of a parent or guardian.

If We Learn of Data Collection from a Minor:

If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take steps to delete that information as soon as possible.

Parental Involvement:

If a child under 18 wishes to use our services, we require the parent or legal guardian to provide consent and participate in the enrollment process.

If you believe we may have collected information from a child under 18, or if you have any questions about our children's privacy policy, please contact us immediately at info@irastoweightloss.com.

11. International Data Transfers

At IRASTO Weight Loss, your personal data may be transferred to, and processed in, countries other than the one in which you reside. If you are accessing our services from outside of India, please be aware that your data may be transferred to servers located in India or other jurisdictions where our service providers operate.

Safeguards for International Transfers:

We ensure that any transfer of your personal data across borders is conducted in compliance with applicable data protection laws. We implement appropriate safeguards to protect your personal information, such as:

Data Protection Agreements: We enter into contracts with third-party service providers that include standard contractual clauses or similar mechanisms to ensure that your data is handled securely and in accordance with applicable privacy standards.
Security Measures: All data transfers are protected by robust security measures, including encryption and secure communication protocols.

Your Consent:

By using our website and services, you consent to the transfer, processing, and storage of your personal data in countries outside your own, subject to the safeguards outlined in this Privacy Policy.

If you have any concerns or questions regarding international data transfers, please contact us at info@irastoweightloss.com for more information.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. Any updates to this policy will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

User Notification:

If we make significant changes to how we handle your personal information, we will notify you via email (if available) or through a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed of any updates. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please feel free to contact us using the following details:

Email: info@irastoweightloss.com
Phone: +91-8496000111
Address: IRASTO Healthcare Pvt. Ltd., #172, 1 Floor, 6 cross, Vishnuvardhan Road, Banashankari III Stage, Bengaluru 560061, India
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

We are committed to addressing any privacy-related concerns and ensuring your data is handled securely and responsibly.